Once you are registered, a member of our team will go through an onboarding process with you, including some tips on how to use the system. However, the CustomsLink platform is designed to be very simple and follows a step-by-step process. Every screen in the platform has a link to a ‘how-to’ video, meaning that those with even basic computer skills can complete an entry if they have the data to hand.
Phoebe was brilliant, very helpful. Everything was sorted without fuss. Many thanks.
I would just like to say a big thank you to Michael who has guided me through this customs process. With out his help and patience, think it could have been a different story. I just felt that service like this needs to be recognised. So thank you so much.
Really helpful and knowledgeable agent I spoke to Anna. I am new to all customs paperwork and how daunting it is. She explained everything so well.
Anna’s customer service was outstanding. She was friendly, attentive, and quick to resolve my issue. Her professionalism and clear communication made the entire experience smooth and stress-free. Truly excellent support.
