Frequently Asked Questions | CustomsLink®

CustomsLink is a cloud-based software program that enables users to make import and export customs declarations with the added benefit of using the same data to cover other necessary UK-EU port and border processes connected with ferry shipping to/from the UK.

This includes lodging Safety and Security Declarations and requesting GMR numbers from the UK’s GMVS system. The platform is accessible on smartphone, tablet and desktop and is online 24/7 to provide the solution to your Brexit headache with an easy-to-complete user journey, supported by self-explanatory guides that help you, step by step through the process. Our aim is to ensure your wheels keep turning.

CustomsLink has been purpose-built to help people who ship their goods on ferry services to and from the UK. There are many systems that can submit customs declarations, but do not cover all the border processes such as safety and security declarations and port passes. By using CustomsLink, not only can you be customs cleared, but you will know that you have the right documentation to get through the ports too.

We've used all the experience of our sister company Freightlink, to design a solution especially for the ferry industry. CustomsLink joins up the processes, avoiding the need to re-input information over and over again and giving you peace of mind that you are not just customs cleared, but cleared to go.
 

Anyone who is authorized by their business to make a customs declaration can do this, however it is important to note that only businesses based in a country are able to lodge a declaration there.

For example, a UK company cannot submit a declaration into French Customs (unless they have a French subsidiary or a French entity who is willing to act as a legal representative).

Find out more about where CustomsLink are able to help you complete your customs declarations here

Once you are registered, a member of our team will go through an onboarding process with you, including some tips on how to use the system. However, the CustomsLink platform is designed to be very simple and follows a step-by-step process. Every screen in the platform has a link to a ‘how-to’ video, meaning that those with even basic computer skills can complete an entry if they have the data to hand.

 

If you are a trader and importing goods, it is recommended you get a deferment account with HMRC so that you can defer payment of import duty and VAT until the end of the month.

If you do not have this, you can either pay the duty upfront via FASPAY, or use CustomsLink's deferment account.

Please note: from September CDS payment methods will be duty deferment account, cash account, immediate payment or guarantee. Find out more

Use our deferment account to avoid being stopped at port for duty payment, which will no doubt cause delays to your deliveries.

Contact our team for more information.

 

CustomsLink can handle UK Imports and Exports in all RoRo ports and most inventory linked (normally container) ports. With our partner network, we are also able to arrange Customs Clearance in many EU countries. Please contact us for further details.
 

Yes, providing you have the licences required for the commodity you are shipping, you upload these with your declaration. Please contact our team for more information. 

No, but when you input a commodity that requires a border control inspection, it will let you know that you need to get this booked. Once you have arranged your inspection you can then flag in the system that the Border Control Post is booked so your driver receives these instructions, and set off safe in the knowledge this has been arranged.

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Helpful Questions & Answers

For Hauliers

From 1st January 2021, the UK will be treated as a ‘3rd country’. This means that not only are customs declarations required, but the ‘carrier’ needs to submit Safety and Security Declarations (SSDs). SSDs are also known as ENS (entry summary declaration) or EXS (exit summary declaration) and these need to be submitted in the EU’s Import Control System (ICS) from 1st January or the UK’s equivalent system - SSGB - from 1st January 2022. When goods are shipped driver accompanied, the Haulier is deemed to be the ‘carrier’, and where trailers are shipped on ferries unaccompanied, the Ferry Operators have also moved this responsibility back to the Hauliers, meaning that they are responsible for SSDs regardless of the method of shipment. In addition to this, to get through the ports you will need to submit a list of your Movement Reference Numbers to either a ‘ Port community system’ or Logistics Envelope before you can check in at your port of departure. These systems can be clunky and charge a fee. CustomsLink covers this for you.

Please provide full company name, email and contact details, whether you’re a haulier or trader and we will be in contact with you. Email address: help@customs-link.com or call 01772 368002.

CustomsLink is the best solution for groupage operators. Our Portpass builder automatically groups all the consignments which you are shipping in the same vehicle, so that you can easily request your Portpass and the haulier can make his journey with no disruption.

Yes. As long as you have been invited and signed your LOA to each haulier in the “my haulier” tab, you can have multiple hauliers.

Safety & Security Declarations(ENS)

A Safety & Security Declaration is used by border authorities to analyse the potential risk caused to their territory by goods crossing their border. It is not about the duties and taxes. There are two types of declaration – ENS (entry summary declaration) and EXS (exit summary declaration). You need an SSD from GB-EU & GB-NI. (SSDs will be required from EU-GB from Jan 01, 2022).

The SSD is only valid for the declared date & time of the shipment. For more information on diversion or amends, please contact our team on +44(0)1772 368289.

Please check out our tutorial videos for help. We do offer a classic service where we can create the ENS(SSD)for you. For details email ssd-portpass@customs-link.com

Look at the red dots to the left to identify where the error is. Most errors are caused when incorrect commodity codes are entered. Please ensure you use the 10 digit commodity code. If you are still stuck call our SSD & Portpass team on +44(0)1772 368289 or email ssd-portpass@customs-link.com.

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