Frequently Asked Questions

CustomsLink is a cloud-based software program that enables users to make import and export customs declarations with the added benefit of using the same data to cover other necessary UK-EU port and border processes connected with ferry shipping to/from the UK.

This includes lodging Safety and Security Declarations and requesting GMR numbers from the UK’s GMVS system. The platform is accessible on smartphone, tablet and desktop and is online 24/7 to provide the solution to your Brexit headache with an easy-to-complete user journey, supported by self-explanatory guides that help you, step by step through the process. Our aim is to ensure your wheels keep turning.

CustomsLink has been purpose-built to help people who ship their goods on ferry services to and from the UK. There are many systems that can submit customs declarations, but do not cover all the border processes such as safety and security declarations and port passes. By using CustomsLink, not only can you be customs cleared, but you will know that you have the right documentation to get through the ports too.

We've used all the experience of our sister company Freightlink, to design a solution especially for the ferry industry. CustomsLink joins up the processes, avoiding the need to re-input information over and over again and giving you peace of mind that you are not just customs cleared, but cleared to go.
 

Anyone who is authorized by their business to make a customs declaration can do this, however it is important to note that only businesses based in a country are able to lodge a declaration there.

For example, a UK company cannot submit a declaration into French Customs (unless they have a French subsidiary or a French entity who is willing to act as a legal representative).

Find out more about where CustomsLink are able to help you complete your customs declarations here. 

Once you are registered, a member of our team will go through an onboarding process with you, including some tips on how to use the system. However, the CustomsLink platform is designed to be very simple and follows a step-by-step process. Every screen in the platform has a link to a ‘how-to’ video, meaning that those with even basic computer skills can complete an entry if they have the data to hand.

If you are a trader and importing goods, it is recommended you get a deferment account with HMRC so that you can defer payment of import duty and VAT until the end of the month.

If you do not have this, you can either pay the duty upfront via FASPAY, or use CustomsLink's deferment account.

Use our deferment account to avoid being stopped at port for duty payment, which will no doubt cause delays to your deliveries.

Contact our team for more information.

CustomsLink can handle UK Imports and Exports in all RoRo ports and most inventory linked (normally container) ports. With our partner network, we are also able to arrange Customs Clearance in many EU countries. Please contact us for further details.
 

Yes, providing you have the licences required for the commodity you are shipping, you upload these with your declaration. Please contact our team for more information. 

No, but when you input a commodity that requires a border control inspection, it will let you know that you need to get this booked. Once you have arranged your inspection you can then flag in the system that the Border Control Post is booked so your driver receives these instructions, and set off safe in the knowledge this has been arranged.

Yes, the CustomsLink software handles NCTS (New Computerised Transit System) movements.

Your Haulier will be able to discuss what fees they charge you for this service. 

Using this service helps them keep their cost down to you – if you arrange your customs clearance yourself, your Haulier will still need to re-enter all your details to obtain Safety and Security Declarations and then arrange to clear port community systems.

In order to make an import or export declaration in the EU, you need to have an entity based there. This means that if you are UK based, you can make a UK import or export declaration, but need an EU entity to represent you in the EU to make a declaration there.
 

Unfortunately, in many cases this can be difficult. In order to sell your goods Delivery Duty Paid (DDP) you need to have a base both in the UK and the EU, then first export to your entity in the other customs territory before arranging final delivery.
 

Speak to the CustomsLink team to make sure your paperwork is all in order to do this.

No, you will also need to make sure that the EU customs clearance is arranged, as you require an export and an import for each movement. 

If your buyer/supplier in the EU is arranging this, all you need to do is input the EU MRN (Movement Reference Number) into CustomsLink alongside your UK customs entry and the Haulier will be able to complete the movement.

Yes, if your customer gives you a Customs Clearance document – you still need to lodge a safety and security declaration.

SSDs are required for EU countries from 1st January 2021, and from 1st January 2022 for the UK. You will also still need to submit data to the relevant pre-lodgement model for the relevant EU country (e.g. Portbase in the Netherlands, Smart Border in France, GVMS in the UK, PBN in the Republic of Ireland).

Manually these tasks are time-consuming and prone to error. If you manage your customs in CustomsLink, you can overcome these barriers.

Find out more about Hauliers and SSDs. 

Yes we are CFSP authorised, but you will still need to complete the full entry before a deadline. This process is ideal for larger importers.

Contact our team for more information.