CustomsLink is a cloud-based software program that enables users to make import and export customs declarations with the added benefit of using the same data to cover other necessary UK-EU port and border processes connected with ferry shipping to/from the UK.
Frequently Asked Questions
What is CustomsLink?
Why is CustomsLink different to other customs brokers?
CustomsLink has been purpose-built to help people who ship their goods on ferry services to and from the UK. There are many systems that can submit customs declarations, but do not cover all the border processes such as safety and security declarations and port passes. By using CustomsLink, not only can you be customs cleared, but you will know that you have the right documentation to get through the ports too.
Who can make a customs declaration?
Anyone who is authorized by their business to make a customs declaration can do this, however it is important to note that only businesses based in a country are able to lodge a declaration there.
Does CustomsLink train me and my customers?
The CustomsLink platform is designed to be very simple and follows a step-by-step process. Every screen in the platform has a link to a ‘how-to’ video, meaning that those with even basic computer skills can complete an entry if they have the data to hand.
Do I need a deferment account?
If you are a trader and importing goods, it is recommended to get a deferment account with HMRC so that you can defer payment of import duty and VAT until the end of the month.
I am a Haulier, what am I going to be responsible for from 2021?
From 1st January 2021, the UK will be treated as a ‘3rd country’. This means that not only are customs declarations required, but the ‘carrier’ needs to submit Safety and Security Declarations (SSDs).
For which countries can CustomsLink arrange my Customs Clearances?
CustomsLink can handle UK Imports and Exports in all RoRo ports and most inventory linked (normally container) ports. With our partner network, we are also able to arrange Customs Clearance in many EU countries. Please contact us for further details.
Can CustomsLink arrange customs clearance for my licensed goods?
Yes, providing you have the licences required for the commodity you are shipping, you upload these with your declaration.
Does CustomsLink book my Border Control Post?
No, but when you input a commodity that requires a border control inspection, it will let you know that you need to get this booked.
Can CustomsLink arrange Transit movements?
Yes, the CustomsLink software handles NCTS (New Computerised Transit System) movements.
My Haulier has chosen CustomsLink to handle my customs declarations, how much does it cost me?
Your Haulier will be able to discuss what fees they charge you for this service.
Do I need to be registered in the EU to send my goods there?
In order to make an import or export declaration in the EU, you need to have an entity based there. This means that if you are UK based, you can make a UK import or export declaration, but need an EU entity to represent you in the EU to make a declaration there.
I sell my goods Delivery Duty Paid, can I still do this in 2021?
Unfortunately, in many cases this can be difficult. In order to sell your goods Delivery Duty Paid (DDP) you need to have a base both in the UK and the EU, then first export to your entity in the other customs territory before arranging final delivery.
If I already have my UK Customs Clearance, am I ok to ship to/from Europe?
No, you will also need to make sure that the EU customs clearance is arranged, as you require an export and an import for each movement.
I am a Haulier and some of my customers do their own Customs Clearance. Do I need CustomsLink?
Yes, if your customer gives you a Customs Clearance document – you still need to lodge a safety and security declaration.