We support funeral directors across Great Britain, Republic of Ireland and mainland Europe with their customs clearance requirements when repatriating the deceased.

At CustomsLink, we provide a service you can count on, so the families counting on you can have a stress-free service for their loved ones. 

"We would like to acknowledge our appreciation to Mel and all the staff in the department for their patience and assistance in guiding us through the new regulations for transportation of human remains to Ireland." Paul M

What customs documents do you need?

This will depend on which country you are transporting to and from. In general, the following documents will be required:

  • C21 document
  • GMR, PBN, ELO or Portbase port pass

We can help you through this process. When you get in touch with us, our expert team will clarify your next steps and help to make the process as smooth as possible.

Not sure what you need? Get in touch

What other documents are required?

  • Passport or birth certificate of the deceased
  • Free from infection certificate (where applicable)
  • Embalming certificate
  • Death certificate
  • Coroners’ Out of England certificate
  • Transportation details

How can we help?

Our repatriation customs clearance team is led by Melanie who has a wealth of experience in supporting customers with these customs documents. 

"We understand that transporting human remains can be a delicate and sensitive challenge. That’s why we offer customs support 7 days a week to help make the process as smooth as possible." Mel, Specialist Custom Clearance Expert

mel headshot

Do you need expert support with your body repatriation customs clearance?

Contact Melanie to discuss your requirements

Latest Reviews

Reviewer avatar icon

Judith K

5 Star Review

The CustomsLink team were amazingly helpful recently on a very fraught and last minute request. Mel and Phoebe mostly dealt with me, and even though I panicked they remained calm and helpful at all times. I would definitely recommend.

Reviewer avatar icon

Craig M

5 Star Review

I called this morning and spoke to Mel. I haven't sent a truck from the UK to France before and was in a dilemma as the documentation I was given did not have a GMR document. Phoebe put all my information together and produced the GMR. Thank you both for making a bad day better. Much appreciated. Thank you for your swift response and hard work. I will be using CustomsLink in the future. 5 🌟 Many thanks again.

Reviewer avatar icon

T Moore

5 Star Review

Very helpful, many thanks to Phoebe and Katie! We have used customs link for a few years and find friendly, knowledgeable staff to sort out documentation. Great job!

Reviewer avatar icon

Michael M

5 Star Review

Our experience with customs link was very much positive. The staff were very kind, considerate, and helpful. They were professional in all their dealings with us. Many thanks.