We support funeral directors across Great Britain, Republic of Ireland and mainland Europe with their customs clearance requirements when repatriating the deceased.

At CustomsLink, we provide a service you can count on, so the families counting on you can have a stress-free service for their loved ones. 

"We would like to acknowledge our appreciation to Mel and all the staff in the department for their patience and assistance in guiding us through the new regulations for transportation of human remains to Ireland." Paul M

What customs documents do you need?

This will depend on which country you are transporting to and from. In general, the following documents will be required:

  • C21 document
  • GMR, PBN, ELO or Portbase port pass

We can help you through this process. When you get in touch with us, our expert team will clarify your next steps and help to make the process as smooth as possible.

Not sure what you need? Get in touch

What other documents are required?

  • Passport or birth certificate of the deceased
  • Free from infection certificate (where applicable)
  • Embalming certificate
  • Death certificate
  • Coroners’ Out of England certificate
  • Transportation details

How can we help?

Our repatriation customs clearance team is led by Melanie who has a wealth of experience in supporting customers with these customs documents. 

"We understand that transporting human remains can be a delicate and sensitive challenge. That’s why we offer customs support 7 days a week to help make the process as smooth as possible." Mel, Specialist Custom Clearance Expert

mel headshot

Do you need expert support with your body repatriation customs clearance?

Contact Melanie to discuss your requirements

Latest Reviews

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Karen S

5 Star Review

We had a very challenging export and would not have been able to fulfil it without the help and support of CustomsLink - 5* support, thank you.

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Johannes

5 Star Review

Reading about the new EU requirements crossing the border to France I tried to figure out on my own how to secure an ELO barcode with an ATA Carnet. I tried several firms and finally contacted CustomsLink. The website is clear and provided all the necessary solutions. Mel answered all my queries patiently via email and telephone and send me the barcodes of ELO and GMR as quickly as possible. As a sole trader I am very impressed and very grateful for her and the firms help.

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Ian R

5 Star Review

I had such a wonderful experience thanks to Anna’s outstanding customer service. From the moment she assisted me, she was warm, patient, and genuinely caring. She took the time to listen carefully to my concerns, answered every question with kindness, and made sure I felt valued as a customer.What truly stood out was how Anna went above and beyond to help, making the whole process smooth and stress-free. Her positive attitude and professionalism turned what could have been an ordinary interaction into a truly heartwarming experience.It’s rare to come across someone who combines efficiency with such sincere compassion. Anna is a true credit to the team, and her dedication to helping others does not go unnoticed. Thank you, Anna, for making my day brighter!

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John W

5 Star Review

I have been a CustomsLink customer for a few years and I am very impressed with their service. On Saturday I needed some documents urgently and they pulled out all the stops. A special thank you to Etanshu, he was excellent.