UK-based manufacturing company, Quill International Group, needed a simple and reliable way to handle customs documentation for both import and export of industrial cleaning products. As part of sister company Freightlink’s commitment to supporting seamless transport, they were introduced to CustomsLink.
Like many manufacturers moving goods between the UK and Europe, Kevin and the team at Quill International Group faced time-consuming customs paperwork, limited internal resources to manage administrative requirements and concerns about delays and compliance. They needed a customs clearance solution that was fast, dependable and easy to use.
As an existing customer of our partner Freightlink, we recognised early on that our reliable customer service would significantly improve their product distribution.
Quill International Group now uses CustomsLink for all import and export documents, ensuring that every shipment of products such as pressure washers, commercial laundry powders and power tools & fixings moves smoothly through the customs process.
CustomsLink provided a high level of customer service throughout the customs declaration submission process and a reliable route to maintaining compliance.
One standout element of their experience was the personal support provided by the CustomsLink team -
"Michael assisted me and was an absolute star! Very patient and helpful. Don’t waste any time looking anywhere else." Kevin Pratt, Service & Technical Development Manager
By adopting CustomsLink alongside their ferry booking requirements, Quill International Group achieved faster document turnaround for import/export movements, reduced administrative burden on their team, improved goods shipment reliability and provided a streamlined journey from ferry booking to customs clearance.
Speak to our team about your import and export requirements.
