Our Story

It began in the early Spring of 2019, during the Brexit and EU transitionary period. As the new and ever-changing customs requirements started to take effect, we recognised that there was an enormous lack of clarity around making customs declarations.

There was something missing: a RoRo customs specialist who can organise import, export, safety & security and goods movement declarations for hauliers, importers, exporters and more.

Shortly after, CustomsLink was born.

CustomsLink timeline

CustomsLink (part of the Stena Line group of companies) is a smart customs clearance broker based in Preston, Lancashire, providing customs services to businesses throughout the UK, Northern Ireland, Republic of Ireland and EU.

Whether you are a sole trader or large enterprise with high volumes, we work with you by offering -

As further border and customs control changes come into play, CustomsLink continues to develop innovative solutions for our customers, including leading transport, glass manufacturing, car building and household goods producing companies.

We also offer a Haulier Border Toolkit including ENS, Port Passes (GMR, PBN etc) and MUCRs for everything a haulier needs to get through border port customs.

To discover how we can partner with your business, get in touch with one of our experts today.

CustomsLink: customs made simple.

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5000+

Customers served

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7 day

Customer Support

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500,000+

customs declarations processed yearly

Latest Reviews

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Daniel E

5 Star Review

We had Phoebe help us export our internal goods from Manchester to Ireland, and she was exceptional! I work in a fleet department and we don't have any agents here to support us with moving goods over. Without her we wouldn't have been able to make the travel possible. For someone to narrow down such a complicated process and be extremely supportive throughout the booking is spectacular. Phoebe will go very far and you are lucky to have her as an employee!And CustomsLink as a whole do have very supportive agent. If you are someone who has zero prior experience with moving goods, they are amazing and I recommend you go through them!

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Naomi B

5 Star Review

Called on Sunday afternoon after our current customs team didn't answer and supplied incorrect paperwork. We were refused boarding and these guys ensured we got on board with the correct paperwork.Strongly recommend these guys for your customs documentation needs.

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Judith K

5 Star Review

The CustomsLink team were amazingly helpful recently on a very fraught and last minute request. Mel and Phoebe mostly dealt with me, and even though I panicked they remained calm and helpful at all times. I would definitely recommend.

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Craig M

5 Star Review

I called this morning and spoke to Mel. I haven't sent a truck from the UK to France before and was in a dilemma as the documentation I was given did not have a GMR document. Phoebe put all my information together and produced the GMR. Thank you both for making a bad day better. Much appreciated. Thank you for your swift response and hard work. I will be using CustomsLink in the future. 5 🌟 Many thanks again.

Latest News

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HMRC Update - Instructions for moving goods using the Goods Vehicle Movement Service (GVMS)

HMRC is reminding hauliers and drivers to check and follow inspection instructions when moving…

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HMRC Update - Electronic Travel Authorisation

Eligible HGV drivers travelling to the UK without a visa need an Electronic Travel Authorisation (…

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Customs Clearance - What's New in 2026

2025 was an eventful year for changes to customs clearance requirements and regulation, and 2026…

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HMRC Update : Import Control System 2 (ICS2) – act now to be ready by 31 December 2025

Import Control System 2 (ICS2) is the new IT system for submitting entry summary (ENS) declarations…

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Douane (French Customs) update - ICS2 Road, Rail Vectors and Unaccompanied Trailers Important Reminder: End of Transition on 31 December 2025

The ICS2 transition period for road and rail vectors and for unaccompanied trailers ends on 31…

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HMRC Update - CDS System Maintenance, Sat 13 - Sun 14 December 2025

Due to maintenance the Customs Declaration Service (CDS) will be unavailable to all users from…