Our Story

It began in the early Spring of 2019, during the Brexit and EU transitionary period. As the new and ever-changing customs requirements started to take effect, we recognised that there was an enormous lack of clarity around making customs declarations.

There was something missing: a RoRo customs specialist who can organise import, export, safety & security and goods movement declarations for hauliers, importers, exporters and more.

Shortly after, CustomsLink was born.

CustomsLink (part of the Stena Line group of companies) is a smart customs clearance broker based in Preston, Lancashire, providing customs services to businesses throughout the UK, Northern Ireland, Republic of Ireland and EU.

Whether you are a sole trader or large enterprise with high volumes, we work around you by offering -

  • a digital self-service platform (DIY-style), or

  • a managed service from our expert team (classic service), or even

  • a hybrid solution (the best of both worlds)

As further border and customs control changes come into play in 2024, CustomsLink continues to develop innovative solutions for our customers, including leading transport, glass manufacturing, car building and household goods producing companies.

We also offer a Haulier Border Toolkit including ENS, Port Passes (GMR, PBN etc) and MUCRs for everything a haulier needs to get through border port customs.

To discover how we can help your business, get in touch with one of our experts today.

CustomsLink: customs made simple.

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Latest Reviews

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Kamlesh

5 Star Review

Mel has been a treasure. She is very knowledgeable and helpful which is a great combination when you are having a tricky moment exporting goods. Keep up the good work!

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James

5 Star Review

Most problems and challenges we can overcome. 72 hours of issues. We contacted Customs-Link Michael and within 30 minutes, Our custom clearance documents we're completed. Allowing me to enjoy my weekend, can't do better than that really! Great service.

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Alex

5 Star Review

Mel & Dan were excellent. Sorted all paperwork out even though slightly complex due to the load. Got through customs with no trouble. Many Thanks & would highly recommend!

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Verified Customer

5 Star Review

CustomsLink worked with us on an import from Germany. It was complex, and there were one or two aspects that neither they nor we were completely clear about, but what we appreciated was their responsiveness, and commitment to helping us see it through. Our thanks to the whole team, and especially Ian.

Latest News

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Understanding Guarantee Options for ATA Carnets

 How can you secure your ATA Carnet against potential customs claims? Our Customs Specialist, Dan…

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What is an ATA Carnet?

Recognised as the "passport for goods," ATA Carnets streamline the temporary import and export of…

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Origin, Origin and Preferential Origin. What’s the difference?

This week on the blog, our Customs Specialist Dan Balshaw walks us through customs origins.  In…

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HMRC Update : Planned downtime GVMS/CHIEF - Sat 17 Feb 2024 6pm to 7:30pm


Scheduled maintenance for the Customs Handling of Import and Export Freight system will take place…

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DEFRA Update - Compliance and Enforcement Approach January 31 to April 30 2024


The Border Target Operating Model – Compliance and Enforcement Approach January 31 to April 30…

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HMRC Update - declare imported goods correctly


We’ve improved how we match data that importers send us through the Customs Declaration System (…