Our Story

It began in the early Spring of 2019, during the Brexit and EU transitionary period. As the new and ever-changing customs requirements started to take effect, we recognised that there was an enormous lack of clarity around making customs declarations.

There was something missing: a RoRo customs specialist who can organise import, export, safety & security and goods movement declarations for hauliers, importers, exporters and more.

Shortly after, CustomsLink was born.

CustomsLink timeline

CustomsLink (part of the Stena Line group of companies) is a smart customs clearance broker based in Preston, Lancashire, providing customs services to businesses throughout the UK, Northern Ireland, Republic of Ireland and EU.

Whether you are a sole trader or large enterprise with high volumes, we work with you by offering -

As further border and customs control changes come into play in 2024, CustomsLink continues to develop innovative solutions for our customers, including leading transport, glass manufacturing, car building and household goods producing companies.

We also offer a Haulier Border Toolkit including ENS, Port Passes (GMR, PBN etc) and MUCRs for everything a haulier needs to get through border port customs.

To discover how we can partner with your business, get in touch with one of our experts today.

CustomsLink: customs made simple.

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5000+

Customers served

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7 day

Customer Support

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500,000+

customs declarations processed yearly

Latest Reviews

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Judith K

5 Star Review

The CustomsLink team were amazingly helpful recently on a very fraught and last minute request. Mel and Phoebe mostly dealt with me, and even though I panicked they remained calm and helpful at all times. I would definitely recommend.

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Craig M

5 Star Review

I called this morning and spoke to Mel. I haven't sent a truck from the UK to France before and was in a dilemma as the documentation I was given did not have a GMR document. Phoebe put all my information together and produced the GMR. Thank you both for making a bad day better. Much appreciated. Thank you for your swift response and hard work. I will be using CustomsLink in the future. 5 🌟 Many thanks again.

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T Moore

5 Star Review

Very helpful, many thanks to Phoebe and Katie! We have used customs link for a few years and find friendly, knowledgeable staff to sort out documentation. Great job!

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Michael M

5 Star Review

Our experience with customs link was very much positive. The staff were very kind, considerate, and helpful. They were professional in all their dealings with us. Many thanks.

Latest News

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HMRC Update - CDS System Maintenance, Sat 13 - Sun 14 December 2025

Due to maintenance the Customs Declaration Service (CDS) will be unavailable to all users from…

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CustomsLink Christmas and New Year Opening Times 2025

Our customer service team will be available in some capacity most days over the Christmas and New…

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Demystifying ICS2 & ELO webinar - Thursday 20th November, 10.00 – 11.00

North and Western Lancashire Chamber of Commerce presents... Demystifying ICS2 & ELO - what…

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APHA Update - Lumpy Skin Disease: import of milk and dairy products from Spain

Great Britain (England, Scotland and Wales) has suspended the import of the following bovine…

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Important Update: Changes to EU Preference Claims in CustomsLink

In the latest version of CustomsLink, customers will notice changes in how EU Preference claims are…

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Coming soon: French import VAT change for GB & non-EU businesses

Non-EU (including GB) businesses are about to see a significant VAT change for their French imports…