Our Story

It began in the early Spring of 2019, during the Brexit and EU transitionary period. As the new and ever-changing customs requirements started to take effect, we recognised that there was an enormous lack of clarity around making customs declarations.

There was something missing: a RoRo customs specialist who can organise import, export, safety & security and goods movement declarations for hauliers, importers, exporters and more.

Shortly after, CustomsLink was born.

CustomsLink timeline

CustomsLink (part of the Stena Line group of companies) is a smart customs clearance broker based in Preston, Lancashire, providing customs services to businesses throughout the UK, Northern Ireland, Republic of Ireland and EU.

Whether you are a sole trader or large enterprise with high volumes, we work around you by offering -

As further border and customs control changes come into play in 2024, CustomsLink continues to develop innovative solutions for our customers, including leading transport, glass manufacturing, car building and household goods producing companies.

We also offer a Haulier Border Toolkit including ENS, Port Passes (GMR, PBN etc) and MUCRs for everything a haulier needs to get through border port customs.

To discover how we can help your business, get in touch with one of our experts today.

CustomsLink: customs made simple.

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Latest Reviews

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Michael M

5 Star Review

Our experience with customs link was very much positive. The staff were very kind, considerate, and helpful. They were professional in all their dealings with us. Many thanks.

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Nick D

5 Star Review

Last week had some difficulties to overcome with a shipment to Belgium especially regarding the POA form. CustomsLink as usual pulled out all the stops for us and Michael saw us through from the start and took us over the line to the end. Big thanks to them and money well spent as far as we are concerned. Couldn't have done without CustomsLink since Brexit!!

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Squanchy

5 Star Review

This is without a doubt THE most friendliest team I have ever had the pleasure of dealing with. Every one of the office staff is extremely helpful and guided me through the customs process. Mel, Jess, Kate and Phoebe were especially helpful.

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Luke S

5 Star Review

I experienced an admin issue with my booking and Mel was quick to support me and moved really quickly to help rectify the issue. throughout the whole process she was a pleasure to deal with and really helped me. A huge assets to the company.

Latest News

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HMRC Update - CDS System Maintenance Sat 27th - Sun 28th Sept 2025

Due to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be…

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Everything hauliers need to know about ICS2

Additional upcoming data requirements will be needed for EU or NI (XI) ENS to strengthen security…

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An EU or XI EORI number is now mandatory for GB haulier EU imports

With the transition from ICS1 to ICS2 just around the corner, big changes are on the horizon for GB…

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Complete guide to ELO (the new French customs requirement)

UPDATE 01/08/2025 - We have been informed by HMRC that French customs will be postponing the…

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HMRC Update - ICS List of Stop Words

Please find below an updated list of stop words published by the EU.  As a reminder, a stop…

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Introducing our new Business Development Manager, Ewa

We recently had a new addition to the CustomsLink team. Ewa has years of experience helping…