Our Story

It began in the early Spring of 2019, during the Brexit and EU transitionary period. As the new and ever-changing customs requirements started to take effect, we recognised that there was an enormous lack of clarity around making customs declarations.

There was something missing: a RoRo customs specialist who can organise import, export, safety & security and goods movement declarations for hauliers, importers, exporters and more.

Shortly after, CustomsLink was born.

CustomsLink (part of the Stena Line group of companies) is a smart customs clearance broker based in Preston, Lancashire, providing customs services to businesses throughout the UK, Northern Ireland, Republic of Ireland and EU.

Whether you are a sole trader or large enterprise with high volumes, we work with you by offering -

As further border and customs control changes come into play, CustomsLink continues to develop innovative solutions for our customers, including leading transport, glass manufacturing, car building and household goods producing companies.

We also offer a Haulier Border Toolkit including ENS, Port Passes (GMR, PBN etc) and MUCRs for everything a haulier needs to get through border port customs.

To discover how we can partner with your business, get in touch with one of our experts today.

CustomsLink: customs made simple.

Customers

5000+

Customers served

Support

7 day

Customer Support

Customs declarations processed

500,000+

customs declarations processed yearly

Latest Reviews

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Karen S

5 Star Review

We had a very challenging export and would not have been able to fulfil it without the help and support of CustomsLink - 5* support, thank you.

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Johannes

5 Star Review

Reading about the new EU requirements crossing the border to France I tried to figure out on my own how to secure an ELO barcode with an ATA Carnet. I tried several firms and finally contacted CustomsLink. The website is clear and provided all the necessary solutions. Mel answered all my queries patiently via email and telephone and send me the barcodes of ELO and GMR as quickly as possible. As a sole trader I am very impressed and very grateful for her and the firms help.

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Ian R

5 Star Review

I had such a wonderful experience thanks to Anna’s outstanding customer service. From the moment she assisted me, she was warm, patient, and genuinely caring. She took the time to listen carefully to my concerns, answered every question with kindness, and made sure I felt valued as a customer.What truly stood out was how Anna went above and beyond to help, making the whole process smooth and stress-free. Her positive attitude and professionalism turned what could have been an ordinary interaction into a truly heartwarming experience.It’s rare to come across someone who combines efficiency with such sincere compassion. Anna is a true credit to the team, and her dedication to helping others does not go unnoticed. Thank you, Anna, for making my day brighter!

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John W

5 Star Review

I have been a CustomsLink customer for a few years and I am very impressed with their service. On Saturday I needed some documents urgently and they pulled out all the stops. A special thank you to Etanshu, he was excellent.

Latest News

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New customs intermediaries standard and mandatory registration proposed by UK Government

Customs Intermediaries StandardAs part of the important role played by customs intermediaries (like…

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New experts join the CustomsLink team

So far this year we've welcomed many new members to the team as we expand our offering here at…

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Incoterms 2020 guide

The Incoterms (or International Commercial Terms) are a series of predefined commercial terms…

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'Day one Brexit' customs solution for specialist cryogenics company

Nick at Thames Cryogenics has worked with CustomsLink since the very beginning of Brexit in 2020.…

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eATA - ATA Carnets going digital from Monday 1st June 2026

ATA Carnets are going digital from today, Monday 1st June 2026. If you regularly move goods…

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CustomsLink provides dignified repatriation to Ireland for funeral director

Repatriation of the deceased is a delicate process, made even more complex by potentially complex…