Our Story

It began in the early Spring of 2019, during the Brexit and EU transitionary period. As the new and ever-changing customs requirements started to take effect, we recognised that there was an enormous lack of clarity around making customs declarations.

There was something missing: a RoRo customs specialist who can organise import, export, safety & security and goods movement declarations for hauliers, importers, exporters and more.

Shortly after, CustomsLink was born.

CustomsLink timeline

CustomsLink (part of the Stena Line group of companies) is a smart customs clearance broker based in Preston, Lancashire, providing customs services to businesses throughout the UK, Northern Ireland, Republic of Ireland and EU.

Whether you are a sole trader or large enterprise with high volumes, we work with you by offering -

As further border and customs control changes come into play in 2024, CustomsLink continues to develop innovative solutions for our customers, including leading transport, glass manufacturing, car building and household goods producing companies.

We also offer a Haulier Border Toolkit including ENS, Port Passes (GMR, PBN etc) and MUCRs for everything a haulier needs to get through border port customs.

To discover how we can partner with your business, get in touch with one of our experts today.

CustomsLink: customs made simple.

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5000+

Customers served

Pricing

7 day

Customer Support

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500,000+

customs declarations processed yearly

Latest Reviews

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T Moore

5 Star Review

Very helpful, many thanks to Phoebe and Katie! We have used customs link for a few years and find friendly, knowledgeable staff to sort out documentation. Great job!

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Michael M

5 Star Review

Our experience with customs link was very much positive. The staff were very kind, considerate, and helpful. They were professional in all their dealings with us. Many thanks.

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Nick D

5 Star Review

Last week had some difficulties to overcome with a shipment to Belgium especially regarding the POA form. CustomsLink as usual pulled out all the stops for us and Michael saw us through from the start and took us over the line to the end. Big thanks to them and money well spent as far as we are concerned. Couldn't have done without CustomsLink since Brexit!!

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Squanchy

5 Star Review

This is without a doubt THE most friendliest team I have ever had the pleasure of dealing with. Every one of the office staff is extremely helpful and guided me through the customs process. Mel, Jess, Kate and Phoebe were especially helpful.

Latest News

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Demystifying ICS2 & ELO webinar - Thursday 20th November, 10.00 – 11.00

North and Western Lancashire Chamber of Commerce presents... Demystifying ICS2 & ELO - what…

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APHA Update - Lumpy Skin Disease: import of milk and dairy products from Spain

Great Britain (England, Scotland and Wales) has suspended the import of the following bovine…

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Important Update: Changes to EU Preference Claims in CustomsLink

In the latest version of CustomsLink, customers will notice changes in how EU Preference claims are…

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Coming soon: French import VAT change for GB & non-EU businesses

Non-EU (including GB) businesses are about to see a significant VAT change for their French imports…

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DAERA NI Update - New seal check procedure at Heysham port

Due to ongoing construction work at Heysham Port, the process for vehicles requiring a seal check…

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HMRC Update - CDS System Maintenance Sat 27th - Sun 28th Sept 2025

Due to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be…