About Us | CustomsLink®

Our Story

It began in the early Spring of 2019, during the Brexit and EU transitionary period. As the new and ever-changing customs requirements started to take effect, we recognised that there was an enormous lack of clarity around making customs declarations.

There was something missing: a RoRo customs specialist who can organise import, export, safety & security and goods movement declarations for hauliers, importers, exporters and more.

Shortly after, CustomsLink was born.

CustomsLink (part of the Stena Line group of companies) is a smart customs clearance broker based in Preston, Lancashire, providing customs services to businesses throughout the UK, Northern Ireland, Republic of Ireland and EU.

Whether you are a sole trader or large enterprise with high volumes, we work around you by offering -

  • a digital self-service platform (DIY-style), or

  • a managed service from our expert team (classic service), or even

  • a hybrid solution (the best of both worlds)

As further border and customs control changes come into play in 2024, CustomsLink continues to develop innovative solutions for our customers, including leading transport, glass manufacturing, car building and household goods producing companies.

We also offer a Haulier Border Toolkit including ENS, Port Passes (GMR, PBN etc) and MUCRs for everything a haulier needs to get through border port customs.

To discover how we can help your business, get in touch with one of our experts today.

CustomsLink: customs made simple.

CustomsLink timeline

Book a free session


European customers served


7 day

Customer Support

Contact Us


customs declarations processed

Latest Reviews

Reviewer avatar icon

Verified Customer

5 Star Review

CustomsLink worked with us on an import from Germany. It was complex, and there were one or two aspects that neither they nor we were completely clear about, but what we appreciated was their responsiveness, and commitment to helping us see it through. Our thanks to the whole team, and especially Ian.

Reviewer avatar icon


5 Star Review

Mel was an absolute life saver! Super fast, efficient, friendly service and explained everything clearly to us. All around great experience and will definitely be using their services going forward.

Reviewer avatar icon


5 Star Review

Excellent service from Mel again thank you !!! Always very efficient and friendly to deal with.

Reviewer avatar icon


5 Star Review

Werner from CustomsLink made our customs process a breeze. Top-notch service and efficiency!

Latest News


HMRC Update : Planned downtime GVMS/CHIEF - Sat 17 Feb 2024 6pm to 7:30pm

Scheduled maintenance for the Customs Handling of Import and Export Freight system will take place…


DEFRA Update - Compliance and Enforcement Approach January 31 to April 30 2024

The Border Target Operating Model – Compliance and Enforcement Approach January 31 to April 30…


HMRC Update - declare imported goods correctly

We’ve improved how we match data that importers send us through the Customs Declaration System (…


UK Gov Releases Border Target Operating Model Information Leaflets 

According to the UK Gov, "The Border Target Operating Model sets out a new approach to sanitary and…


HMRC Update - CDS for Exports

Dear customer,

As a business that completes export declarations, we are writing to you with an …


Get ready for these S&S GB changes in 2024 and 2025

These are some of the upcoming changes as outlined by HMRC.

From the end of 2023