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How can we help?
Send us as much information as you can so that we can help you with your customs clearance requirements. A member of our expert team will get back to you shortly.
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Get the latest custom updatesWhere to find us
CustomsLink Ltd
- 12 Sceptre Court,
- Bamber Bridge,
- Preston
- PR5 6AW
- United Kingdom
Telephone
- General +44 (0)1772 368 002
Office Hours
- Monday - Friday 08.00-21.00
- Saturday - Sunday 08.00-16.00
Latest Reviews
Judith K
The CustomsLink team were amazingly helpful recently on a very fraught and last minute request. Mel and Phoebe mostly dealt with me, and even though I panicked they remained calm and helpful at all times. I would definitely recommend.
Craig M
I called this morning and spoke to Mel. I haven't sent a truck from the UK to France before and was in a dilemma as the documentation I was given did not have a GMR document. Phoebe put all my information together and produced the GMR. Thank you both for making a bad day better. Much appreciated. Thank you for your swift response and hard work. I will be using CustomsLink in the future. 5 🌟 Many thanks again.
T Moore
Very helpful, many thanks to Phoebe and Katie! We have used customs link for a few years and find friendly, knowledgeable staff to sort out documentation. Great job!
Michael M
Our experience with customs link was very much positive. The staff were very kind, considerate, and helpful. They were professional in all their dealings with us. Many thanks.
Frequently Asked Questions
What is CustomsLink?
CustomsLink (part of the Stena Line group of companies) is a cloud-based software platform and managed solution that enables users to make import and export customs declarations with the added benefit of using the same data to cover other necessary UK-EU port and border processes connected with ferry shipping to/from the UK.
The platform is accessible on smartphone, tablet and desktop and is online 24/7 to provide the solution to your customs clearance headaches. With an easy-to-complete user journey, supported by self-explanatory guides that help you, step by step through the process. Our aim is to ensure your wheels keep turning.
Who can make a customs declaration?
Anyone who is authorized by their business to make a customs declaration can do this, however it is important to note that only businesses based in a country are able to lodge a declaration there.
For example, a UK company cannot submit a declaration into French Customs (unless they have a French subsidiary or a French entity who is willing to act as a legal representative).
Find out more about where CustomsLink are able to help you complete your customs declarations here.
Does CustomsLink train me and my customers?
Once you are registered, a member of our team will go through an onboarding process with you, including some tips on how to use the system. However, the CustomsLink platform is designed to be very simple and follows a step-by-step process. Every screen in the platform has a link to a ‘how-to’ video, meaning that those with even basic computer skills can complete an entry if they have the data to hand.
Do I need a deferment account?
If you are a trader and importing goods, it is recommended you get a deferment account with HMRC so that you can defer payment of import duty and VAT until the end of the month.
If you do not have this, you can either pay the duty upfront via FASPAY, or use CustomsLink's deferment account.
Please note: from September CDS payment methods will be duty deferment account, cash account, immediate payment or guarantee. Find out more
Use our deferment account to avoid being stopped at port for duty payment, which will no doubt cause delays to your deliveries.
Contact our team for more information.
Can CustomsLink arrange customs clearance for my licensed goods?
Yes, providing you have the licences required for the commodity you are shipping, you upload these with your declaration. Please contact our team for more information.
