Frequently Asked Questions | CustomsLink®

The software uses CustomsLink’s port badges, so there is no need for you to get your own.

Yes, we link directly to CSPs and Chief. 

Yes, we can handle Northern Ireland movements in line with all other countries.

Safety & Security Declarations may take up to one hour to process.

For import and export declarations it depends on how many lines you are entering. One line should only take a few minutes. Multiple lines will take longer. Contact our team for more information.

When you choose CustomsLink you can onboard a list of Hauliers who work for you. By doing this, once you have them set up, you can send them invites to contribute their transport information and you can send them documents electronically.

Unfortunately, we are not currently able to help you with this, but we are working hard on developing a solution.

Yes, there is no difference in what is required and you or your customer will still need to complete export and import declarations. 

Need more help?

Book a free session

If you are looking at doing 10+ customs declarations each month, one of our team members can recommend a CustomsLink solution just for you.

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Pricing plans to suit your needs. You can switch between Managed Customs and Digital Customs packages at any time.

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Contact us about your journey, your goods and what services you require and we will help.

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Helpful Questions & Answers

For Hauliers

From 1st January 2021, the UK will be treated as a ‘3rd country’. This means that not only are customs declarations required, but the ‘carrier’ needs to submit Safety and Security Declarations (SSDs). SSDs are also known as ENS (entry summary declaration) or EXS (exit summary declaration) and these need to be submitted in the EU’s Import Control System (ICS) from 1st January or the UK’s equivalent system - SSGB - from 1st January 2022. When goods are shipped driver accompanied, the Haulier is deemed to be the ‘carrier’, and where trailers are shipped on ferries unaccompanied, the Ferry Operators have also moved this responsibility back to the Hauliers, meaning that they are responsible for SSDs regardless of the method of shipment. In addition to this, to get through the ports you will need to submit a list of your Movement Reference Numbers to either a ‘ Port community system’ or Logistics Envelope before you can check in at your port of departure. These systems can be clunky and charge a fee. CustomsLink covers this for you.

Please provide full company name, email and contact details, whether you’re a haulier or trader and we will be in contact with you. Email address: or call 01772 368002.

CustomsLink is the best solution for groupage operators. Our Portpass builder automatically groups all the consignments which you are shipping in the same vehicle, so that you can easily request your Portpass and the haulier can make his journey with no disruption.

Yes. As long as you have been invited and signed your LOA to each haulier in the “my haulier” tab, you can have multiple hauliers.

Safety & Security Declarations(ENS)

A Safety & Security Declaration is used by border authorities to analyse the potential risk caused to their territory by goods crossing their border. It is not about the duties and taxes. There are two types of declaration – ENS (entry summary declaration) and EXS (exit summary declaration). You need an SSD from GB-EU & GB-NI. (SSDs will be required from EU-GB from Jan 01, 2022).

The SSD is only valid for the declared date & time of the shipment. For more information on diversion or amends, please contact our team on +44(0)1772 368289.

Please check out our tutorial videos for help. We do offer a classic service where we can create the ENS(SSD)for you. For details email

Look at the red dots to the left to identify where the error is. Most errors are caused when incorrect commodity codes are entered. Please ensure you use the 10 digit commodity code. If you are still stuck call our SSD & Portpass team on +44(0)1772 368289 or email

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