Do you provide me with a badge number for Chief?
The software uses CustomsLink’s port badges, so there is no need for you to get your own.
Does the software link to CSPs / Chief?
Yes, we link directly to CSPs and Chief.
Does your system cover movements to / from Northern Ireland?
Yes, we can handle Northern Ireland movements in line with all other countries.
How long does it take for a Safety & Security Declaration or Import/Export Declaration to be processed?
Safety & Security Declarations may take up to one hour to process.
For import and export declarations it depends on how many lines you are entering. One line should only take a few minutes. Multiple lines will take longer. Contact our team for more information.
I am an import or export trader with lots of Hauliers, how does CustomsLink work for me?
When you choose CustomsLink you can onboard a list of Hauliers who work for you. By doing this, once you have them set up, you can send them invites to contribute their transport information and you can send them documents electronically.
I am moving cars, motorcycles, boats or similar, can you help?
Unfortunately, we are not currently able to help you with this, but we are working hard on developing a solution.
I have a van / I am a courier, are my customs requirements the same?
Yes, there is no difference in what is required and you or your customer will still need to complete export and import declarations.
What do I need to do if I am carrying tools to complete work?
You will need a Carnet. Check out our How To Use an ATA Carnet guide.
