Frequently Asked Questions | CustomsLink®

Pre-lodgement works by ensuring that the export and import paperwork are BOTH completed before the vehicle checks in at the port of departure (unless it is a transit movement).

This is very different from the temporary storage model where containers can be shipped and even landed before they are customs cleared. The reason RoRo ports have opted for pre-lodgement is because of the volumes of traffic they ship, the lack of space in ferry terminals, and the need to turn vessels around quickly.

CustomsLink can assist you with meeting pre-lodgement requirements.  

CustomsLink is the best solution for groupage operators. Our Portpass builder automatically groups all the consignments which you are shipping in the same vehicle, so that you can easily request your Portpass and the haulier can make his journey with no disruption. 
 

Yes. As long as you have been invited and signed your LOA to each haulier in the “my haulier” tab, you can have multiple hauliers.

No, but we can do it for you. Please contact the team for more information.

You will need to know your own commodity codes, CPC codes, and your products. Everything else is easy and user-friendly.

Different countries have different port pass systems. Read our Port Passes for GB ⇄ EU Imports & Exports guide for more information.

The software uses CustomsLink’s port badges, so there is no need for you to get your own.

Need more help?

Book a free session

If you are looking at doing 10+ customs declarations each month, one of our team members can recommend a CustomsLink solution just for you.

Book a free session
Pricing

Pricing plans to suit your needs. You can switch between Managed Customs and Digital Customs packages at any time.

Pricing
Contact Us

Contact us about your journey, your goods and what services you require and we will help.

Contact Us

Helpful Questions & Answers

For Hauliers

From 1st January 2021, the UK will be treated as a ‘3rd country’. This means that not only are customs declarations required, but the ‘carrier’ needs to submit Safety and Security Declarations (SSDs). SSDs are also known as ENS (entry summary declaration) or EXS (exit summary declaration) and these need to be submitted in the EU’s Import Control System (ICS) from 1st January or the UK’s equivalent system - SSGB - from 1st January 2022. When goods are shipped driver accompanied, the Haulier is deemed to be the ‘carrier’, and where trailers are shipped on ferries unaccompanied, the Ferry Operators have also moved this responsibility back to the Hauliers, meaning that they are responsible for SSDs regardless of the method of shipment. In addition to this, to get through the ports you will need to submit a list of your Movement Reference Numbers to either a ‘ Port community system’ or Logistics Envelope before you can check in at your port of departure. These systems can be clunky and charge a fee. CustomsLink covers this for you.

Please provide full company name, email and contact details, whether you’re a haulier or trader and we will be in contact with you. Email address: help@customs-link.com or call 01772 368002.

CustomsLink is the best solution for groupage operators. Our Portpass builder automatically groups all the consignments which you are shipping in the same vehicle, so that you can easily request your Portpass and the haulier can make his journey with no disruption.

Yes. As long as you have been invited and signed your LOA to each haulier in the “my haulier” tab, you can have multiple hauliers.

Safety & Security Declarations(ENS)

A Safety & Security Declaration is used by border authorities to analyse the potential risk caused to their territory by goods crossing their border. It is not about the duties and taxes. There are two types of declaration – ENS (entry summary declaration) and EXS (exit summary declaration). You need an SSD from GB-EU & GB-NI. (SSDs will be required from EU-GB from Jan 01, 2022).

The SSD is only valid for the declared date & time of the shipment. For more information on diversion or amends, please contact our team on +44(0)1772 368289.

Please check out our tutorial videos for help. We do offer a classic service where we can create the ENS(SSD)for you. For details email ssd-portpass@customs-link.com

Look at the red dots to the left to identify where the error is. Most errors are caused when incorrect commodity codes are entered. Please ensure you use the 10 digit commodity code. If you are still stuck call our SSD & Portpass team on +44(0)1772 368289 or email ssd-portpass@customs-link.com.

Latest News

...

The CustomLink Team Takes on Tough Mudder

Several weeks ago, 12 members of our team set off on a 5k run. But this was no ordinary sprint.…

...

How (& Why) We Helped 1000's of Customers Prepare for CDS

Fail to prepare, prepare to fail. 

Getting CDS ready is absolutely essential for businesses that…

...

Everything You Need to Know About Customs Clearance for Your Personal Effects

Moving your personal effects from one country to another because you are relocating or moving house…

...

CustomsLink Awarded ISO 9001:2015 Quality Management System Standard

We are pleased to announce that we have officially been awarded ISO 9001:2015 status.

As the world…

...

The CustomsLink Guide to Incoterms 

The Incoterms (or International Commercial Terms) are a series of predefined commercial terms…

...

David Murchie’s Memorial Bench

A couple of weeks ago, Gareth, one of our customs experts, embarked on a 10-mile walk from…