CustomsLink can arrange customs clearance for you in a number of EU countries through our partner network.
Please contact us for the current list.
Frequently Asked Questions
Can CustomsLink do EU Customs Clearance as well?
How does pre– lodgement work?
Pre-lodgement works by ensuring that the export and import paperwork are BOTH completed before the vehicle checks in at the port of departure (unless it is a transit movement).
This is very different from the temporary storage model where containers can be shipped and even landed before they are customs cleared. The reason RoRo ports have opted for pre-lodgement is because of the volumes of traffic they ship, the lack of space in ferry terminals, and the need to turn vessels around quickly.
CustomsLink can assist you with meeting pre-lodgement requirements.
I ship groupage, how does CustomsLink handle this?
CustomsLink is the best solution for groupage operators. Our Portpass builder automatically groups all the consignments which you are shipping in the same vehicle, so that you can easily request your Portpass and the haulier can make his journey with no disruption.
Can I be a trader for multiple hauliers on one account?
Yes. As long as you have been invited and signed your LOA to each haulier in the “my haulier” tab, you can have multiple hauliers.
Can I use your system just to submit ENS entries to EU ICS systems?
No, but we can do it for you. Please contact the team for more information.
Do I need any specialist training or knowledge to use your system?
You will need to know your own commodity codes, CPC codes, and your products. Everything else is easy and user-friendly.
Do I need to have a Port Pass (GMR, PBN, Logistic Envelope, Portbase)?
Different countries have different port pass systems. Read our Port Passes for GB ⇄ EU Imports & Exports guide for more information.
Do you process entries moving under transit?
Yes.
Do you provide me with a badge number for Chief?
The software uses CustomsLink’s port badges, so there is no need for you to get your own.
Does the software link to CSPs / Chief?
Yes, we link directly to CSPs and Chief.
Does your system cover movements to / from Northern Ireland?
Yes, we can handle Northern Ireland movements in line with all other countries.
How long does it take for a Safety & Security Declaration or Import/Export Declaration to be processed?
Safety & Security Declarations may take up to one hour to process.
For import and export declarations it depends on how many lines you are entering. One line should only take a few minutes. Multiple lines will take longer. Contact our team for more information.
I am an import or export trader with lots of Hauliers, how does CustomsLink work for me?
When you choose CustomsLink you can onboard a list of Hauliers who work for you. By doing this, once you have them set up, you can send them invites to contribute their transport information and you can send them documents electronically.
I am moving cars, motorcycles, boats or similar, can you help?
Unfortunately, we are not currently able to help you with this, but we are working hard on developing a solution.
I have a van / I am a courier, are my customs requirements the same?
Yes, there is no difference in what is required and you or your customer will still need to complete export and import declarations.