Does CustomsLink support Customs Freight Simplified Procedures (CFSP)?
Yes, our system allows you to make simplified declarations, but remember that at a later date you will still need to complete the entry!
Can CustomsLink do EU Customs Clearance as well?
CustomsLink can arrange customs clearance for you in a number of EU countries through our partner network.
How does pre– lodgement work?
Pre-lodgement works by ensuring that the export and import paperwork are BOTH completed before the vehicle checks in at the port of departure (unless it is a transit movement).
I ship groupage, how does CustomsLink handle this?
CustomsLink is the best solution for groupage operators. Our Portpass builder automatically groups all the consignments which you are shipping in the same vehicle, so that you can easily request your Portpass and the haulier can make his journey with no disruption.
Is CustomsLink more expensive than other customs clearance options?
We believe that for anyone shipping goods on ferry routes, CustomsLink solution is the most cost-effective solution on the market.
I am an import or export trader with lots of Hauliers, how does CustomsLink work for me?
When you choose CustomsLink you can onboard a list of Hauliers who work for you. By doing this, once you have them set up, you can send them invites to contribute their transport information and you can send them documents electronically.
I am a Haulier, how do I onboard all my customers?
CustomsLink have made this easy for you. When you choose CustomsLink to manage your border processes, we help you to get both you and your customers prepared. Simply upload your customer contact details into your secure profile (either individually or in bulk) to generate an invite to your customer to register. Your customer is sent a trader welcome pack, explaining the process and helping them prepare, with useful advice on items such as Tariff Classification and how to set up a deferment account.
I am unable to fill in the details myself, can CustomsLink do this for me?
Yes, CustomsLink can fill in the entry for you, however, there is very limited availability for this service.
Does CustomsLink act as my representative?
CustomsLink can act as a direct representative. The party being represented is known as the declarant and is obliged to meet all the obligations arising from the declaration. The declarant will be responsible for maintaining the records and providing an audit trail. The represented party must give clear and accurate instructions for the customs representative.
I am a Haulier, what does the service cost?
CustomsLink has two subscription packages and one Pay As You Go (PAYG) package.
What is a connection pack, and why should I buy it?
The connection pack helps you get started. You will get support in setting up your customers and a dedicated onboarding helpline.
Can I use the Government grant to pay for CustomsLink?
If your business is eligible, yes. Contact us and we will give you the information you need to apply for a grant.
Does CustomsLink integrate with my TMS?
From 2021 CustomsLink will be happy to investigate linking to your Transport Management System (TMS).