Frequently Asked Questions

Yes, our system allows you to make simplified declarations, but remember that at a later date you will still need to complete the entry!
 

CustomsLink can arrange customs clearance for you in a number of EU countries through our partner network.

Please contact us for the current list.

Pre-lodgement works by ensuring that the export and import paperwork are BOTH completed before the vehicle checks in at the port of departure (unless it is a transit movement).

This is very different from the temporary storage model where containers can be shipped and even landed before they are customs cleared. The reason RoRo ports have opted for pre-lodgement is because of the volumes of traffic they ship, the lack of space in ferry terminals, and the need to turn vessels around quickly.

CustomsLink can assist you with meeting pre-lodgement requirements.  

CustomsLink is the best solution for groupage operators. Our Portpass builder automatically groups all the consignments which you are shipping in the same vehicle, so that you can easily request your Portpass and the haulier can make his journey with no disruption. 
 

We believe that for anyone shipping goods on ferry routes, CustomsLink solution is the most cost-effective solution on the market.

A Customs Clearance declaration on its own can possibly be found cheaper elsewhere, but our solution means you can enter up to 99 lines of goods per declaration at no extra charge. Our prices also cover everything you need for safety and security declarations, and logistics envelopes without re-submitting or re-entering the data, saving you time and money.

Find out more about our pricing.

Unfortunately, we are not currently able to help you with this, but we are working hard on developing a solution.

Yes. As long as you have been invited and signed your LOA to each haulier in the “my haulier” tab, you can have multiple hauliers.

No, but we can do it for you. Please contact the team for more information.

You will need to know your own commodity codes, CPC codes, and your products. Everything else is easy and user-friendly.

Whilst the CustomsLink platform simplifies the process as much as possible, you still need a certain amount of information to complete a customs declaration, such as, Good values and weights, goods commodity codes, CPC codes (the reason for import/export) and goods origin.

Different countries have different port pass systems. France – SI Brexit, Belgium – RX Seaport, Netherlands – Portbase, Republic of Ireland – PBN, Northern Ireland & GB – GVMS.  For these countries you will need a Port Pass.

Yes.  Please contact our customer service team for more information.

No.

The software uses CustomsLink’s badge so there is no need for you to get your own

Yes, we link directly to CSPs and Chief.