Baggage which, once registered in the departure airport, is neither accessible to the traveller during the flight nor at the stopover if there is one. This luggage is carried in the baggage hold of the plane.

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Joe S

5 Star Review

Customs documents are very challenging for someone like me who is not in the import/export business. However, Mel has been so unbelievably helpful over the years. No matter how tricky or last-minute my situation is, Mel always delivers a solution. The service I have received has been second to none. I would highly recommend.

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Frank C

5 Star Review

Phoebe was brilliant, very helpful. Everything was sorted without fuss. Many thanks.

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Kevin P

5 Star Review

I would just like to say a big thank you to Michael who has guided me through this customs process. With out his help and patience, think it could have been a different story. I just felt that service like this needs to be recognised. So thank you so much.

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Fleur

5 Star Review

Really helpful and knowledgeable agent I spoke to Anna. I am new to all customs paperwork and how daunting it is. She explained everything so well.