As long as you are the admin on the account, you can add users by going into “my account” on your dashboard.
From there, select "user maintenance" and on the next page scroll down and press "add user".
Please ensure the email address is the one they intend to use and the customer account (your business) is exactly the same.
After creating this account you can reset the password to give them their own access. On the user maintenance screen, find the new user and pressing “reset password”.
Customs documents are very challenging for someone like me who is not in the import/export business. However, Mel has been so unbelievably helpful over the years. No matter how tricky or last-minute my situation is, Mel always delivers a solution. The service I have received has been second to none. I would highly recommend.
Phoebe was brilliant, very helpful. Everything was sorted without fuss. Many thanks.
I would just like to say a big thank you to Michael who has guided me through this customs process. With out his help and patience, think it could have been a different story. I just felt that service like this needs to be recognised. So thank you so much.
Really helpful and knowledgeable agent I spoke to Anna. I am new to all customs paperwork and how daunting it is. She explained everything so well.
