The nickname field is used for your reference so you can easily locate your declaration in your Account Dashboard.
This field is mandatory and therefore must be completed before you can proceed. Once the nickname has been entered it cannot be amended.
The nickname is different from the Unique Reference Number as this is only used internally and is never passed on to HMRC.
You can use your own internal reference here, or create a memorable naming structure just for your CustomsLink entries.
The CustomsLink team were amazingly helpful recently on a very fraught and last minute request. Mel and Phoebe mostly dealt with me, and even though I panicked they remained calm and helpful at all times. I would definitely recommend.
I called this morning and spoke to Mel. I haven't sent a truck from the UK to France before and was in a dilemma as the documentation I was given did not have a GMR document. Phoebe put all my information together and produced the GMR. Thank you both for making a bad day better. Much appreciated. Thank you for your swift response and hard work. I will be using CustomsLink in the future. 5 🌟 Many thanks again.
Very helpful, many thanks to Phoebe and Katie! We have used customs link for a few years and find friendly, knowledgeable staff to sort out documentation. Great job!
Our experience with customs link was very much positive. The staff were very kind, considerate, and helpful. They were professional in all their dealings with us. Many thanks.
