The nickname field is used for your reference so you can easily locate your declaration in your Account Dashboard.
This field is mandatory and therefore must be completed before you can proceed. Once the nickname has been entered it cannot be amended.
The nickname is different from the Unique Reference Number as this is only used internally and is never passed on to HMRC.
You can use your own internal reference here, or create a memorable naming structure just for your CustomsLink entries.
Phoebe was brilliant, very helpful. Everything was sorted without fuss. Many thanks.
I would just like to say a big thank you to Michael who has guided me through this customs process. With out his help and patience, think it could have been a different story. I just felt that service like this needs to be recognised. So thank you so much.
Really helpful and knowledgeable agent I spoke to Anna. I am new to all customs paperwork and how daunting it is. She explained everything so well.
Anna’s customer service was outstanding. She was friendly, attentive, and quick to resolve my issue. Her professionalism and clear communication made the entire experience smooth and stress-free. Truly excellent support.
