What do we do?
We offer an exciting opportunity to be part of our success story and a fantastic employee centric business, part of the Stena Line portfolio.
The business has three pillars.
- Customs - CustomsLink our newest business was created in response to post Brexit border complexities and takes a fresh approach to an old established business by digitalising the processes.
- Ferries – Established in 2003, Freightlink is one of Europe’s largest, whole of market freight ferry agencies. We have achieved this through a complementary focus of delivering digitalisation and impeccable customer service.
- Freight forwarding – Freightlink Reload provides first class freight forwarding services throughout Europe by integrating with Freightlink’s freight ferry customers we can offer unrivalled access to hauliers throughout Europe.
What are we looking for?
Do you have a strong desire to learn, develop and progress within the world of customs? Do you want to gain qualifications, new skills, and knowledge within the customs world or maybe even re-train?
We are on the lookout for our next star to join our small, lively, and collaborative team. Don’t worry about having little or no experience, as we will provide all the training you need.
Many roles, one job… The number of roles that a customer service professional might have to fill on any given day is a big part of what makes the job so challenging and exciting. It’s also a big part of what makes the job so rewarding. Helping, teaching, selling, supporting and the rest of the customer service roles are really important to keeping our customers happy and business growing.
Key Responsibilities
You will provide first class customer service and deal with customer queries via email and telephone (inbound/outbound) and support them with the completion of required regulatory documentation. You will also complete other administrative tasks, manage customer accounts and input data onto our bespoke online platform.
Full on the job training is provided within the office environment therefore you must be able to commute daily.
Initially the role will be Monday to Friday 35 hours a week, based at our office in Bamber Bridge. Then possibly a shift pattern Monday - Friday 35 hours per week (within those hours, occasional weekend overtime required).
What do you need to succeed?
You will need to be strong communicator, both written and verbal, with professional telephone manner and a can-do attitude. Your proactive approach, drive, resilience and focus on problem solving will be the key to your success.
You need to be customer focused with exceptional attention to detail, be flexible and adaptable to quickly changing priorities and most of all a great team player. The teamwork is what makes us succeed!
We are on the lookout for a result driven, self-motivated, confident and outgoing individual to join our small, lively, multi-lingual and collaborative team.
Your adaptability will be coupled with empathy, patience, and ownership of everything you do as you will play a key role in promoting effective relationships with new and existing customers and become their support pillar as we embark together on the post-Brexit journey.
If this sounds like you then JOIN US NOW!
What will you get out of it all?
Our success comes from our people, the ideas they generate and the amazing results they bring. We place a great emphasis on the knowledge share and your development.
We are not Google. We don’t have a slide or games consoles in the office, but we do offer:
- 35 hour week
- Hybrid working – 3 days in the office and 2 working from home per week after training period.
- Birthday day off – after 1 year’s full service.
- 6 free Stena Line ferry crossings per year, for yourself or immediate family members i.e. spouse/partner, children, parents or siblings.
- Additional annual leave for Length of Service
- Employee Assistance Programme ‘Help at Hand’, provided by UNUM.
- Westfield Health care plan – Money back for dental, optical, prescription, flu jabs and more.
- Life assurance/ Death in Service - your loved ones will receive a £50,000 tax free lump sum through our death in service insurance policy.
- A range of discounts and deals
- Cycle to work scheme – saves you money on bike and accessories purchases.
- Tech scheme - saves you money on tech purchases
- Social events – trips to the pub, family activity days, and more.
- Recognition awards – via Employee of the Quarter
Interested? To apply or request more details please email careers@freightlink.co.uk.
