What do we do?
We offer an exciting opportunity to be part of our success story and a fantastic employee centric business, part of the Stena Line portfolio.
The business has three pillars.
- Customs - CustomsLink was created in response to post Brexit border complexities and takes a fresh approach to an old established business by digitalising the processes.
- Ferries – Established in 2003, Freightlink is one of Europe’s largest, whole of market freight ferry agencies. We have achieved this through a complementary focus of delivering digitalisation and impeccable customer service.
- Freight forwarding – Freightlink Logistics provides first class freight forwarding services throughout Europe by integrating with Freightlink’s freight ferry customers we can offer unrivalled access to hauliers throughout Europe.
What are we looking for?
We are looking for an experienced customs professional who is ready to take the next step in their career and develop into a Customs Specialist role.
This is a great opportunity for someone who already has practical experience working within customs, including preparing import and export declarations, and would like to build on their experience and develop their technical knowledge.
You do not need to know everything from day one. We are looking for someone with a good foundation in customs, a willingness to learn and the confidence to develop into a specialist role. We will support that development through on-the-job training, courses, recognised customs qualifications and continuous professional development.
And what will you be doing?
Key Responsibilities
As a Customs Specialist, you will:
- Prepare and process UK import and export customs declarations accurately and in line with current customs requirements.
- Handle customs movements across different modes of transport, including sea freight and deep-sea shipments.
- Deal directly with customers to understand their requirements and provide practical customs solutions for their movements.
- Advise customers on customs processes and requirements, helping them understand the options available for different types of movements.
- Support customers and colleagues with more complex customs queries and issues.
- Review customs documentation and information to ensure declarations and movements can be completed correctly.
- Liaise with HMRC and other relevant authorities to resolve customs queries and issues.
- Work closely with our Compliance and Technical teams where additional guidance or support is required.
- Liaise with ports, shipping lines, hauliers and other parties involved in customs movements.
- Identify missing or incorrect information and take ownership of finding a solution.
- Provide guidance and support to Customs Clearance Agents, sharing knowledge and helping develop the wider team.
- Keep up to date with changes to customs procedures, regulations and requirements.
- Maintain high standards of accuracy while working within operational deadlines and customer SLAs.
- Contribute to continuous improvement of customs processes and the service we provide to our customers.
Experience & Knowledge
We are looking for someone who:
- Has previous experience working within customs, freight forwarding, logistics or a similar environment.
- Has practical experience creating UK import and export customs declarations. Has experience of customs documentation relating to sea freight and ideally deep-sea movements.
- Has a good working understanding of customs processes and terminology. Is confident dealing directly with customers and discussing their customs requirements.
- Can investigate problems, take ownership and work towards practical solutions. Has good attention to detail and understands the importance of accuracy within customs declarations.
- Is comfortable working with customs systems and learning new platforms. Is keen to continue developing their customs knowledge and professional qualifications.
- Works well independently while also being part of a wider operational team.
Experience across both imports and exports would be preferred, although we would consider someone with strong experience in one area who is keen to develop their knowledge further.
What do you need to succeed?
We are on the look out for a high organised, self-driven, confident and positive individual with a can-do attitude. You will have previous experience in Customs, overseeing a team within customer service environment.
Who we are
We are an exciting blend of people with different experiences, different skills, come from different cultures and have our own input to bring to the table. And although we’re all different, the glue that holds us all together is the simple desire to collectively be the best.
What do you get out of it all?
Our success comes from our people, the ideas they generate and the amazing results they bring. We place a great emphasis on the knowledge share and your development.
We are not Google. We don’t have a slide or games consoles in the office, but we do offer:
- 35 hour week
- Birthday day off – after 1 years full service
- 6 free Stena Line ferry crossings per year – for you and your immediate family
- Enhanced annual leave – starting after 2 years service
- Employee Assistance Programme ‘Help at Hand’ – supporting you and your family with advice, guidance and counselling on a variety of areas
- Westfield Health Cash Plan – Claim back a proportion of your everyday healthcare and medical expenses Life assurance/ Death in Service - ?50k cash lump sum to your loved ones
- Life assurance - £50,000 tax free lump sum to your loved ones through our death in service policy
- Retail discount scheme - access to a wide range of discounts on food and shopping
- Cycle scheme – save money on a new bike or accessories and spread the cost
- Tech scheme – up to 12% off tech and appliances at Currys whilst spreading the cost
- Learning and Development – we offer a range of learning opportunities
- Social events – trips to the pub, family activity days, and more.
- Recognition awards – via Employee of the Quarter
Please only apply if you can reliably commute to the office and complete office based training.
Please submit a covering letter / email along with a copy of your CV to careers@customs-link.com.
